Administrator

Job Specification

Job Title:  Administrator

Reports to: Practice Manager

Location: Sidas Podiatry Clinic, Bridge House, 1 Bridge St, Kendal, LA9 7DD

Hours per week: 14 hours – 2 days one to be Friday the other flexible (Plus holiday cover)

Salary: National Living Wage – age dependant

Expected start date: ASAP

 

 

About Sidas Podiatry Clinic:

 

The SIDAS Podiatry Clinic has been open since 2010, with an excellent local reputation. The Clinic provides quality private foot health & sports injury care across a range of services, from basic nail cutting to toenail surgery, biomechanical musculoskeletal assessments, 3D gait analysis, orthotic provision, Shockwave Therapy, Laser Therapy and treating foot and ankle sports injuries.  Our practice is located in the heart of Kendal. 

 

We have a busy practice with three clinical rooms: two Podiatrists, a Foot Health Practitioner and a Sports Injury & Rehab Therapist.  We are a multi-disciplinary team who seek to provide the best service possible for our clients.

 

We are looking for a highly motivated, enthusiastic, friendly, and caring individual who understands the value of compassionate service, to join our SIDAS family in a forward-thinking environment.  You must be committed to exceptional patient centred care, share our values of inclusion, diversity, and be prepared to live up to high team standards.

The role:
 

This role is mainly administrative and involves a significant amount of multi-tasking.
 
You will be expected to ensure the smooth day-to-day running of the practice. This will include, supporting the clinical team, as well as working closely with the practice manager.  You will be quick minded, have a good logical approach to problem solving and the ability to work well under pressure.

Qualifications and skills

• 2+ years’ receptionist and administrative experience desirable

• Excellent oral and written communication and problem-solving skills

• Ability to handle a fast-paced environment and prioritise tasks based on importance

• Familiarity with Microsoft Office desirable

• Familiarity with Cliniko practice management system desirable

Training will be provided on all practice systems and protocols.

The Candidate must have: 

• Excellent literacy skills

• Good numeracy skills

• IT literacy

• Excellent organisational and communication skills

• Good time management skills

• Ability to multi-task, as well the ability to work using your own initiative and adapt to changes in the business

General Administrative Duties

• Work closely with the Practice Manager to provide administrative support to clinicians and other staff on a day-to-day basis

• Manage and co-ordinate day to day operations for The SIDAS Clinic

• Meet and greet practice visitors in person

• Manage and respond to team member and external party emails

Team Management

• Provides ad-hoc cover where a receptionist is not available

• Provide support for the clinical team

Accounts Management

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• Maintains petty cash

 

Practice Operations

 

• Oversee daily practice operations, including appointment scheduling, billing procedures, cleaning, security and health & safety

• Ensure all staff have appropriate access to records and systems as required

• Be responsible for diary and patient management – check for cancellations, appointments confirmations, efficiency of patient appointments

• Manage patient complaints
   

Practice Systems

• Work with practice manager to ensure patient management system is kept up to date without duplication of information

• Work with practice manager to provide a central point of co-ordination, support, knowledge and information systems for team

• Maintain appropriate confidentiality of all records

 

Please note, this list is not exhaustible, the practice owner may from time to time require the post holder to assist on other tasks commensurate with the working hours.

 

Benefits we offer you:

• You will receive 25 days annual leave plus bank holidays pro rata.

• Access to relevant training to support your development.

• Company contributory pension scheme helping you live well in retirement, where applicable.

• Supportive culture and regular team events

Things we require from you:

• A positive attitude

• An open mind to changing procedures as we are a constantly evolving and growing business
   

The successful applicant must satisfy all employment checks, professional references, and a satisfactory Disclosure and Barring Service (DBS) check.
 

For an informal chat, or to apply for the role, send your details/ CV with a covering letter to Angie.Couper@sidas.co.uk answering the four questions below in a few brief sentences. 

1. Why you enjoy being a receptionist?

2. Details of your current/last employment, aspects of the role and your position in the company. 

3. What you can bring to the team using your skills and experience.

4. What would make a great day at work for you?

If you are ready for an opportunity to grow and progress in your career, we'd love to hear from you.